Privacy Policy

1. Introduction

One Caribbean Radio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Services, including:

• Account Information: Name, email address, username, and password when you create an account.
• Profile Information: Profile picture, preferences, and other details you choose to add.
• Payment Information: Billing address and payment method details for premium subscriptions (processed securely by third-party payment processors).
• Communications: Messages, feedback, and support requests you send to us.

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

Data Type	Description
Device Information	Device type, operating system, unique device identifiers, and mobile network information.
Usage Data	Features used, time spent on the app, interaction patterns, and navigation paths.
Listening Activity	Songs played, stations listened to, skips, likes, listening duration, and preferences.
Location Data	General location based on IP address (we do not collect precise GPS location).
Log Data	IP address, access times, app crashes, and system activity.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms if you choose to connect your accounts.
• Analytics providers and advertising partners.
• Payment processors regarding transaction status.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Deliver, maintain, and improve our streaming services.
• Personalization: Customize your experience, including music recommendations and content suggestions.
• Communications: Send service updates, newsletters, and promotional materials (with your consent where required).
• Analytics: Understand usage patterns and improve our Services.
• Advertising: Display relevant advertisements on our free tier.
• Artist Compensation: Calculate royalties and payments to artists and rights holders.
• Security: Detect, prevent, and address fraud, abuse, and security issues.
• Legal Compliance: Comply with applicable laws and legal processes.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, such as hosting, payment processing, analytics, and customer support.

4.2 Advertising Partners

For users of our free, ad-supported service, we share certain information with advertising partners to deliver relevant advertisements.

4.3 Rights Holders and Licensors

We share listening data with music rights holders and licensors to calculate royalty payments and comply with licensing agreements.

4.4 Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.6 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Remember your preferences and settings.
• Authenticate your account and maintain your session.
• Analyze usage and performance of our Services.
• Deliver and measure the effectiveness of advertisements.

You can manage cookie preferences through your browser or device settings, though this may affect the functionality of our Services.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our Services to you.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.
• Fulfill the purposes described in this Privacy Policy.

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request transfer of your data to another service provider.
• Opt-Out: Opt out of marketing communications at any time.
• Withdrawal of Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise these rights, please contact us using the information provided below.

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest.
• Secure authentication mechanisms.
• Regular security assessments and updates.
• Access controls limiting employee access to personal data.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

9. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your information.

11. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website and app.
• Updating the "Last Updated" date at the top of this policy.
• Sending you a notification through the app or email for significant changes.

Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us